Our Refund Policy

Agreement to refund policy

We are Oldsquare.shop, doing business as ООО Oldsquare Trading ("Company," "we," "us," "our").

We operate the website oldsquare.shop (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us here

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Oldsquare.shop, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

Table of contents

• 1. General
• 2. Refunds
• 3. Refund time
• 4. Contact us

1. General

• We Oldsquare.shop make every effort to ensure that we accurately represent these products and services and their potential for our buyers.
• Oldsquare.shop is committed to providing our buyers with great quality products at affordable prices.
• Product keys are currently delivered via email only. After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty-four (24) hours to deliver. Once your order is complete we will send you a confirmation email with your product key at the email address which you provided on our order form

2. Refunds

No refunds in below cases:

• Buyer placed the wrong order without reading the complete product description and the product key is already been delivered through email.
• Buyer failed to download the software file due to a poor internet connection
• Buyer failed to download & install the software due to lack of technical knowledge.
• Product key fails to activate on buyers computer system. Oldsquare.shop will issue a new product key through email in a giving time period, Buyer has to send Full-screen Screenshot which must include Error Window, Current date and time and contact us here
• Buyers have only 14-days from the date of purchase to inform us regarding product key activation failure, after 14-Days from the date of purchase no new product key will be issued in any circumstances

The timestamp lifetime on some of the digital products means LIFETIME OF THE SERVICE, not your actual lifetime. If the service shuts down, no refund is possible.

Refund in the below cases:

• Refund will be issued if Oldsquare.shop fails to deliver the product key through email
• Refund will be issued in special "INDIVIDUAL" cases discussed with our contact service

Exception to this may be given at any time but are not guaranteed.

3. Refund time

It may take up to 10 business days to initiate the refund. Once the refund is processed it will take 2-4 business days depending on the buyers’ bank or service provider to get the refund amount transfer to their payment source (Credit/Debit Card, Bank Account or Wallet) through which the payment was made.

4. Contact us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us here